Help & Support FAQ

Update: Due to the COVID-19 situation, fulfillment and shipping times have been affected and may result in delays. We appreciate your patience and would like to assure you that orders that have been fulfilled are insured and given a tracking number to ensure safe delivery.

We will process your payment, carefully pack and send your order out within 3 to 7 business days. The postal service we use indicates that it takes between 6 to 13 business days for international delivery. Last mile delivery time depends on the efficiency of your local postal service and customs.

You may request for expedited shipping at an additional cost by contacting us. We can arrange DHL express tracked shipping on an ad hoc request basis. The service is offered to most countries and usually takes 3 to 5 business days and comes with full tracking.

We ship to 220 countries worldwide from our warehouse located in Hong Kong (Shenzhen) which greatly reduces cost to ship as well as improve delivery times. The only countries we exclude are those not served by the postal service we use.

The only countries we exclude are those not served by the postal service we use:

Andorra Maldives Antigua Mali Benin Mauritania Bolivia Moldova Botswana Mongolia Cayman Island Montenegro Cameroon Myanmar Chad Nepal Central African Republic New Caledonia Cuba Panama Cyprus Peru Comoros Corsica Rwanda Curacao Samoa Djibouti Serbia Ecuador South Africa Sri Lanka French Polynesia Tunisia Fiji Latvia Grenada Lebanon Honduras Libya India Malawi Kuwait Zimbabwe

We deliver worldwide using standard tracked shipping at a flat rate of $7 USD. For orders over $45 USD, we offer free shipping.

After we ship your order, you will receive your shipping confirmation email along with tracking number within 24 hours. We ship all our orders with tracking numbers so our customers can monitor the location of their package at all times. These are some things to take note off while you await your package:

Delivery date – Orders can take between 7 to 21 business days from the time of shipment and sometimes there can be a delay in customs, so you may have to wait a few more days.

Delivery address – Was your delivery address entered correctly? Orders are delivered based on the address you indicated on your order.

Delivery Signed– If you notice the tracking indicates that the package has been signed for, be sure you check with your neighbors, building reception or anyone living with you if they received the package on behalf of you.

Wabistraps will not be responsible for shipping delays caused by inclement weather, or any other "acts of God.” While we pride ourselves on our watch straps, we have no control over transit times and sincerely ask for your patience if there are any delays in shipment.

We pride ourselves on the quality of our watch straps, and always endeavor to perform quality checks on all orders before we ship them. The satisfaction of our customers is our top priority, and if you feel are not 100% satisfied with your purchase and wish to return the item, please let us know.

Simply drop us an email at returns@wabistraps.com within 7 days of receiving your order and we'll help to initiate the refund process. The merchandise must be returned unworn, unmounted* and in its original condition.

We will then request for you to return the item to our warehouse located in Shenzhen. You will be immediately notified on the status of your refund after we inspect the item. If your return is approved, we will initiate a refund to your original mode of payment.

Please note that the cost of return shipping is borne by the customer. and the return has to be successfully received by us to verify the status and condition of the returned item. All shipping costs are non-refundable, and we are unable to provide a return label.

If you are returning an item over $75, you should consider using a tracked shipping service or purchase shipping insurance.

*Straps that have been mounted on a watch is considered worn.

If you received your straps and is different from what you ordered, we sincerely apologize. Please email us at refunds@wabistraps.com with the following information in as much detail as possible.

-Your order number

-Description detailing the issue

-If the product has been worn

-A few images showing the issue (if any)

We will communicate with you to resolve any problems.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take up to 5 working days for the refund transaction to show up in your credit statement.

If you opt to return more than 3 items you purchased, we will issue the refund in the form of store credits which you can use to purchase anything of equal value.

Full refund of what you paid for the product will be issued. The cost of shipping will not be refunded.

Upon placing an order, you will receive an email notifying you of your order. The notification will include a summary of your order. Alternatively, you can view your order by clicking on the link in the email. Tracking is also provided in the email and you can monitor the location of your parcel by entering the tracking number on the postal service’s tracking page. We have included the URL of that page in the email too.

We process all payments in USD and your payment will be converted at your bank’s or payment processor’s fairest and most current exchange rate. You may use our currency converter on the top of the page to get an idea of how much an item costs in your home currency. As there are constant fluctuations in FOREX rates, this should only be use as a rough indicator of the final price.

Sometimes there can be problems placing the payment for your order, there are a few things you can try to resolve this. You can try using a different device or browser, this can sometimes solve the problem. If your card payment is not being accepted, you can try using the Paypal option.

You may contact us if you are still facing problems, we will be happy to help you.

We are re-stocking products all the time, but sometimes it can be a few months before they are available again, you can sign up for our back in stock notification and we will send you an email as soon as they are back in stock.

As much as we’d like to help you, we are unfortunately not able to perform repairs. Do consider purchasing another one to replace it by visiting our store.

The first thing you will need to find out is the lug width of your watch. This is the width of the gap where the strap attaches to the watch head. If you need some help with sizes, please take a look at our size help page here!

1) Simply choose any 2 straps you like from any collection and add it to cart.

2) Choose any one piece nylon strap (NATO style, ZULU or Perlon) and add it to cart. The cost of this strap will be automatically deducted at checkout.

3) The free strap only applies to nylon straps worth $16 USD and does not apply to two piece nylon, canvas or camouflage NATO style straps.

4) This promotion can be used in conjunction with any additional discount codes as it is an automatic discount.

5) There is no limit to the number of free nylon straps you can qualify for. The more you buy, the more you get.

*If you face issues getting this discount to work or have questions about whether you qualify for it, simply email us at info@wabistraps.com or click the "message us" button to reach us directly through our Facebook page. Our service staff will provide assistance within 24 hours.

All of our discount and codes can be applied on the field that says “Discount Code” on the checkout page. Simply type in the code and click the “Apply” button. If you apply your discount code successfully, the total price should change and you can proceed with payment.

*For discount codes that do not work, please check on the terms and conditions of that promotion.

Discount codes are only valid at the time of ordering and cannot be applied after you have made the purchase. However, you may use the code with your next purchase.

Only one discount code can be applied each time. Multiple discount codes do not stack and cannot be used at checkout. However, you can use your discount code in conjunction with any automatic discounts (such as the "buy 2 straps, get 1 nylon strap free" promotion).

We will keep you updated on money-off vouchers, exclusive offers, and latest product news. If you like watches, we will send you updates about our newest blog posts about watches and ideas on how you can pair your straps with different types of watches. Furthermore, new sign ups get an exclusive one time promo code.

If you scroll to the bottom of this page you will see our newsletter sign-up box, just enter your email address. Once you have done this, we will send you a confirmation subscription email that you will need to agree to before we add you into our newsletter list. This email may get filtered into your spam or promotions folder, so please keep an eye out for it.