While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
When you create an Account, you will provide information that could be Personal Information, such as your username, password and email address. You acknowledge that this information may be personal to you, and by creating an account on the Services and providing Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous. We may use your contact information to send you information about our Services, but only rarely when we feel such information is important. You may unsubscribe from these messages through your Account settings, although we, regardless, reserve the right to contact you when we believe it is necessary, such as for account recovery purposes.
Some of our Services may include features based on users’ actual locations and may report on users’ current locations (“Location-Based Services”). To the extent you use any Location-Based Services, we may collect and store information about your location at the time you use those Location-Based Services (in addition to some automatically collected geolocation data as noted below). This information can come from a variety of sources depending on the device you use to access the Services; for example, a mobile phone may report its GPS location at the time Location-Based Services are used.
We automatically receive and record information on our server logs from your web browser or device when you interact with the Services, including your IP address, geolocation data, device identification, cookie information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. This information is used for fighting spam/malware and also to facilitate collection of data concerning your interaction with the Services (e.g., what links you have clicked on).
Generally, the Services automatically collect usage information, such as the number and frequency of visitors to the Site. We may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. This type of aggregate data enables us and third parties authorized by us to figure out how often individuals use parts of the Services so that we can analyze and improve them.
We may receive a confirmation when you open an email from us. We use this confirmation to improve our customer service.
We collect statistical information about how both unregistered and registered users, collectively, use the Services (“Aggregate Information”). Some of this information is derived from Personal Information. This statistical information is not Personal Information and cannot be tied back to you, your Account or your web browser.
Occasionally, you can use your Account on our Services to interact with your accounts on other services, such as Facebook or Twitter. In addition to using your third party account credentials to sign in to the Services, you can access posting and sharing tools on the Services, including a “share” button that allows you to post information to your social networks outside of the Services (“Share”).
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
DETERMINING STRAP SIZE
The size of our straps are determined by the distance between the lugs of your watch. Luckily, finding that measurement is easy. You do not have to bring your watch to a watchmaker to figure that out.
Using a millimeter ruler, simply measure the distance between the tip of your watch or the width of your existing strap (See picture above).
This measurement is known as the lug width and will be useful in helping you pick out the correct size when buying your watch strap.
Update: Due to the COVID-19 situation, fulfillment and shipping times have been affected and may result in delays. We appreciate your patience and would like to assure you that orders that have been fulfilled are insured and given a tracking number to ensure safe delivery.
We process orders on weekdays (excluding holidays). Orders will be processed and shipped within 6 working days. All orders are shipped with tracking numbers and sent from Singapore or our warehouse located in Hong Kong (Shenzhen) depending on various factors like cost to ship as well as delivery times. We do this to ensure you get your orders faster and pay less in postage fees.
Singapore - 2 to 5 business days
The postal service we use indicates that it takes between 7 to 21 business days for international delivery. Delivery time depends on the efficiency of your local postal service and customs.
We deliver worldwide using standard tracked shipping at a flat rate of $9 SGD (~$6.50 USD). For orders over $50 SGD (~$35 USD), we offer free shipping. Local postage within Singapore is $5 SGD (inclusive of tracking).